+44 755 180 9123 nb@business-mantra.co.uk

Privacy Policy

Privacy Policy

Your privacy is important to us

This statement explains how we collect, use, transfer and store your personal data. We would encourage you to read this information below.

What personal data do we collect?

We rarely collect personal information such as your name, date of birth and contact details. We collect this information only when we need this information from you in order to process our orders placed via our website or when we need to show you information and services or products that are most relevant to you. If you don’t provide your information when placing an order or submitting an inquiry about our products and services then we may not be able to offer you our service as we would not know who we are communicating with. If you do submit your personal information then this is saved on a secure machine and this is destroyed as soon as the purpose of storing this information if fulfilled which may be in many cases instantaneous.

We’ll process your data where we or someone else has a legitimate interest. This includes:

Keeping records of our dealings with you, so that we have an accurate history of our relationship with you in case of disputes. We might monitor and record our conversations with you, for example, to prove you’ve agreed to a contract with us, to help train our staff, or to help us give better service. We won’t record credit and debit card details unless explicitly entered by you when making a purchase from us on this website. Making appointments to ensure we are able to help you with the knowledge transfer that is appropriate for your needs. Taking legal action against you if you do not pay our bills, because we’re entitled to try and enforce our rights. This might be to recover money due to us. For research and insight purposes.

We’ll process your data for the following purposes necessary for the performance of our contact with you, or in readiness for such a contact: This may include, to manage your account with us. This can also include providing our terms and conditions, emailing or posting you invoices, administering your payments and any incentives and dealing with queries or complaints.

If you have any vulnerabilities we’ll ask for your consent before we add your details to our Priority Services Register, which enables us to take extra steps to ensure your safety.

Market Research Society Code of Conduct and BCS – The Chartered Institute for IT Code of Conduct. To comply with Financial Conduct Authority rules. For Consumer Protection Laws and Orders made by a Court.

Who do we share your personal data with?

We get information from several sources, including our partners, other companies in the UK and globally, such as publicly available information. At times, we will also match your information with our own data to make sure the information we have about you is accurate and up to date, especially when we have a direct dealing with you as a client or a supplier. We rarely save information on people casually browsing our website.

We might also share data with:

Our staff and consultants appointed by us to facilitate our contract with you. Organisations that supervise or distribute data across organisations for validity and accurate record keeping. Other people where you have authorised us to. Debt collection agencies and other organisations involved with debt collection (for example, bailiffs, law courts, private investigators). Social services, distribution services or other agencies if we think you need extra help. Organisations giving you a service such as those who offer you rewards. Organisations doing research for us. Organisations for the detection, investigation and prevention of crime. Financial organisations for purposes such as payment processing, finance plans and refunds.

We’d like to use your personal data to communicate with you about products or services that we offer.

We won’t use your personal data for marketing purposes at all if you’ve told us not to. We’ll give you the opportunity to opt-out of receiving marketing information whenever we contact you directly for this purpose. Sometimes we may want to share your information with other organisations and externally, for marketing purposes. Some examples are: Organisations who can enhance or match the data we hold with additional information to enable us to understand our customers better and plan marketing activities. Organisations we want to work with to promote a joint product or a product or service we endorse. Some activities, such as emailing marketing information to you, require your express consent. Others, such as sending letters or calling you, we may be allowed to do without your prior agreement, on the basis that we have a legitimate interest in doing this. Our legitimate interest might be:

  • Understanding our customer and getting to know their preferences
  • Telling our customers about products/services that might meet their needs and desires
  • Ensuring our customers are aware when their contribution in terms of ideas or thought leadership

We have accounts on most major social media channels and use their ‘public’ platforms to manage our social media interactions: 

We don’t however, have any control over how these companies use any data shared with us through their services, and we recommend you review their privacy notices yourself. We’d also remind you that any information you post publicly is visible to anyone. No data you give us via social media will be used for marketing (except research) or shared with any other organisations for marketing purposes.

By using our website, you’re allowing us to collect and use the information you give us for the purposes of your visit or as explained to you

Cookies

How we use cookies

Most internet browsers, like Firefox, Safari or Google Chrome, let websites store simple text files called ‘cookies’ on your computer. They let websites remember things like your username or password so you don’t need to re-type them every time you visit. They also help websites see how you use them, and this can be used to improve how websites work. We have a legal responsibility to tell you about the kind of cookies we use, what they’re for and how to turn them off. We strongly suggest you accept our cookies though, to get the best possible service from our website.

There are quite a few myths about cookies, below is a summary of what cookies can’t do:

They cannot read your hard disk. Cookies cannot get your login email address or other personal info unless you provide it. They cannot create viruses or destructive programmes that could harm your computer. Cookies can’t instantly fill up your hard drive.

Type of Cookies that we use is harmless, such as:

Google Analytics: These are from Google and are also known as website tracking tools. Most websites will use these to be able to understand who is visiting their website. They give us general information about how people are using our websites, such as which pages are visited most, how long people visit the site and pages and the kind of things they do such as clicks, reading an article, etc. This information helps us identify any problems with our site and it also enables us to improve our website.

Your rights

NOTE: The information in this section relating to data portability, objection to and restriction of processing will only come into effect from the 25th May 2018, which is the effective date of the General Data Protection Regulation (or GDPR). GDPR is a European law governing our use of your data. If we collect or handle your personal data you have rights as an individual which you can exercise in relation to the information we hold about you.

Your right to contact the Information Commissioner

If you’re unhappy with any aspect of how we handle your personal data you also have the right to contact the Information Commissioner’s Office (ICO), the supervisory authority that regulates the handling of personal information in the UK. You can contact them by going to their website, phone them on 0303 123 1113 or by post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

How long do we store your personal data for?

If we hold your data for any other reason we’ll delete it as soon as we no longer have a valid reason to retain it.

 How we keep your information safe

We store and use your information securely, so it can’t be read by anyone who doesn’t need to see it. When you get in touch with us, we’ll ask you a couple of security questions before we share any personal details, just to check it’s you.