+44 755 180 9123 nb@business-mantra.co.uk

Terms of Business and Conditions 

The following terms and conditions apply to all website development/design services provided by Business Mantra Limited to the Client.

Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

Digital Product Development

Charges for services to be provided by Business Mantra Limited are defined in the project quotation that the Client receives via e-mail, text, WhatsApp or verbally by the Director of the company. The quotations are valid for a period of 30 days. Business Mantra Limited reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all projects require an advance payment of a minimum of fifty (50) percent on commissioning the project and before the work is supplied to the Client for review. The final fifty (50) percent is of the total is due upon completion of the work, or release of materials.

Client Review

Business Mantra Limited will provide Clients an opportunity to review the artefacts and collect feedback prior to final submission. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Business Mantra Limited otherwise within ten (10) days of the date the materials are made available to the Client. We typically include an allowance of minor tweaks and updates in the quoted amount, however, several changes and significant time spent on making changes post-launch are charged on an hourly basis, a minimum fee will also apply. We will notify our clients of these changes before undertaking such work.

Turnaround Time and Content Control

Business Mantra Limited will work as per the terms and conditions specified in the proposal document, timeframe and associated costs and contingencies along with assurances will be clearly specified in the proposal document. 

The Client will typically agree to delegate a single individual as a primary contact to aid Business Mantra Limited with progressing the commission in a satisfactory and expedient manner.

Payment

Invoices will be provided by Business Mantra Limited upon completion and these are generally digital in nature; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (2.5%) of the total amount due.

Additional Expenses

Client agrees to reimburse Business Mantra Limited for any additional expenses necessary for the completion of the work. These will be agreed with the client in advance of procurement. 

Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. Clients with accounts in default agree to pay Business Mantra Limited reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Business Mantra Limited in enforcing these Terms and Conditions.

Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days. Termination resulting in migrating of files and digital assets designed and developed by Business Mantra Limited in the first place will attract a nominal fee of 10% of the project value.

Indemnity

All Business Mantra Limited services may be used for lawful purposes only. You agree to indemnify and hold Business Mantra Limited harmless from any claims resulting from your use of our service that damages you or any other party, this applies to the use of services offered, provided or configured by us to be used in the UK and globally.

Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Business Mantra Limited the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Business Mantra Limited permission and rights for use of the same and agrees to indemnify and hold harmless Business Mantra Limited from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Business Mantra Limited that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered digitally or via FTP) and that all artefacts will be provided in good-quality suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Business Mantra Limited to return to the Client any images or printed material provided for use in the creation of the Client’s artefacts, such return cannot be guaranteed.

Design Credit

Typically all our reports and artefacts will cary our branding, we are happy to work with you on white label basis if this is needed.  

Post-Placement Alterations

Business Mantra Limited cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

Governing Law

This Agreement shall be governed by English Law.

Liability

Business Mantra Limited hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy
  • Loss or damage caused by an omission
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the insights or artefacts
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise

The entire liability of Business Mantra Limited to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention communicated in this document.